Refund & Return Policy

Before fulfillment

If fulfillment has not started and cancellation is technically possible, a cancellation request may be reviewed and the amount returned according to the payment method and transaction state.

If the service was not fulfilled

If an order is confirmed as unfulfilled and no valid digital product was delivered, the refund is processed to the original method where supported, or to a wallet/alternative method where appropriate to the payment situation.

After correct delivery or top-up

Digital codes, cards, and top-ups can become usable immediately after delivery. Once a valid code has been delivered or the correct account/number has been topped up, the product is generally not reversible or returnable.

Pal Plus error

If Pal Plus makes an operational error or fulfills a different package than ordered, we review the case and take responsibility for correcting it or compensating the customer as appropriate.

Incorrect customer information

If the customer enters an incorrect Player ID, phone number, server, region, or email, we will try to stop the operation if fulfillment has not started. Once the service has been delivered to the information submitted by the customer, cancellation or refund may be impossible.

Failed or duplicate payments

If there is a confirmed charge without corresponding fulfillment, or a duplicated confirmed charge for the same order, payment and gateway records are reviewed before a refund is issued.

Refund timing

The time for a refund to appear depends on the payment method, bank, and payment provider. A Pal Plus wallet adjustment may appear quickly after approval, while card or bank refunds can take several business days depending on the provider.

Security review

Fulfillment or refund may be temporarily paused when there are fraud indicators or a payment dispute until the transaction is reviewed.

Requesting a review

Open a support ticket and include the order number and a clear description of the issue. Never send passwords or private verification codes in a support ticket.