Privacy Policy

Scope

This policy explains how Pal Plus Service handles information when you use the site, create an account, place an order, make a payment, or contact support.

Information we collect

We may collect your name, email address, phone number, account information, IP address, browser and device information, sign-in history, order history, service identifiers you submit for fulfillment, and support communications. We do not normally request game-account passwords or private verification codes for top-up orders.

Why we use information

Information is used to create and secure accounts, fulfill orders, confirm payments, communicate order status, prevent abuse and fraud, improve the service, provide support, and meet applicable legal or financial obligations.

Account and order data

We keep essential account and order records so customers can track purchases and so the platform can handle support, disputes, and refunds. Orders may contain a player ID, phone number, email address, or another identifier required by the specific service.

Cookies and local storage

The site uses cookies and similar storage for sessions, language, security settings, trusted devices, and preferences. Blocking essential cookies may affect sign-in, payment, or account functions.

Payments and third parties

When an electronic payment provider is used, information required to initiate the payment may be sent to that provider. Pal Plus does not need to store a full card number or CVV in the store database. We may also use email providers, digital-service suppliers, security or analytics services, and APIs when those integrations are enabled.

Retention

We retain information for as long as reasonably required to operate accounts, orders, and support; protect financial and security rights; and meet applicable legal requirements. Some closed support records may be deleted according to an internal retention period, while core transaction records may be kept longer where needed.

Security

We use access controls, secure sessions, encryption or masking for sensitive secrets where applicable, administrative audit logs, backups, and additional review for sensitive operations. No internet service can guarantee zero risk.

Your rights

You may request correction or updating of your information, ask how it is used, or request account closure and deletion of data that no longer has a valid legal or financial reason to be retained. Certain transaction records may need to remain for legal, accounting, security, or dispute purposes.

Children

Some services relate to games or platforms with their own age restrictions. Minors should use the service with parental consent where required. We do not intentionally seek children's information beyond what is necessary to fulfill a legitimate service.

Contact

Use the Contact page or the official support email shown on the site for privacy questions or requests.

Policy updates

This policy may be updated when payment methods, suppliers, or platform functions change. The version published on the site is the current policy.